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Remote Access

Occasionally the UseROSS Technical Support Team may be required to ‘see what your seeing’.  To do this we use TeamViewer.

TeamViewer is one of the world wide leading solutions for desktop sharing and online collaboration over the Internet.

teamviewer

Every Browser will open this application differently, see the below options for the browser instructions:

Note:  Once TeamViewer is disconnected, we will not be able to log back in without your permission.

Mozilla Firefox:

Step 1: After you click on the above link a window will pop up. Click on “Save File”.
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Step 2: On the top right of the screen click on the blue color down arrow button.

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Step 3: A small notification will pop out. Click on the first row which says TeamViewerQS_en-isy.exe
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Step 4: Another window will pop up asking for authorization. Click on “Run”.
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Step 5: The TeamViewer will load after a minute and it will generate a ID and Password that you have to provide UseROSS support.

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Chrome:

Step 1: After you click on the link above TeamViewer will download on your computer.
Step 2: Click on the TeamViewerQS_en-isy.exe in the left bottom of the screen.
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Step 3: Another window will pop up asking for authorization. Click on “Run”.
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Step 4: The TeamViewer will load after a minute and it will generate a ID and Password that you have to provide UseROSS support.
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Internet Explorer:

Step 1: After you click on the link above TeamViewer will download on your computer.
Step 2: Click on the TeamViewerQS_en-isy.exe in the bottom of the screen.
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Step 3: The TeamViewer will load after a minute and it will generate a ID and Password that you have to provide UseROSS support.
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Trouble-Shooting:

If you get an error message of “Another instance of TeamViewer is already running.” follow the below steps:
Step 1: Click on the up arrow in the right bottom of the screen and find the TeamViewer icon.
Step 2: Right click on the icon and select “Exit TeamViewer”.

Trouble