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A Channel

UseROSS has a constantly growing list of booking channels it’s connected to, encompassing the largest and best selling accommodation sites in the world.


What Is A Channel?

A channel is a website where guests can book accommodation online. Each channel will store availability and rates which are updated from UseROSS.  Any bookings made through a channel will be collected by UseROSS, which will then update your inventory accordingly and forward the booking to a supported PMS and/or email address.


How Do I Connect To A Channel?

Each channel is it’s own company (although they can have sub-brands that they also sell rooms on, e.g. Connecting to the Expedia channel will mean your sites are also listed on Hotels.com, which is managed by Expedia). In order to connect UseROSS to a channel you first need to contact the channel and make an account with them. Once that’s done you enter the log-in details onto the channels page of UseROSS, link the rooms in the Rooms Page, copy the settings across using the Copy Tool, and you’re done. If you need any assistance with this the support team at UseROSS are always happy to help.


What is a Rate Plan?

A Rate Plan is a way of selling a room on a channel. Channels do this so they can sell your room in multiple ways, e.g. Standard Rates, Packaged with Flights, to Corporate Groups, to different companies, etc. A rate plan will display beside the Room Name in brackets on the Inventory Page.

If you add a rate plan to a channel then you may need to re-map the rooms on the Rooms Page to have it displayed.


What Is A Channel Aggregator?

A channel aggregator is a website that collects the rates on various channels and displays them to the guest in one area. Examples of channel aggregators are TripAdvisor, Trivago, HotelsCombined and Google Hotels. The key difference is that an aggregator doesn’t process the booking of the guest, they’ll instead direct the guest to a channel where the guest will make the booking.